Shipping and Charges

Payment

We currently accept payments via credit card, Paypal and payment in advance (bank transfers only).


Countries

At the moment we are shipping to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland (including Åland), France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including Canary Islands), Sweden, Switzerland, UK (including Guernsey and Jersey).


Shipping

We normally ship your order within 24 hours if it is in stock and it's not Saturday, Sunday, or a holiday. You can see the estimated delivery time hence dispatch in the table below.


Shipping Costs and Estimated Delivery Time

Please refer to the following table for the shipping cost to your country. Free shipping on EU orders (DHL Paket) over €80.


  DHL
Paket
  DHL
Europaket**
 
Country Shipping Fee Estimated Delivery Time (Work Days) Shipping Fee Estimated Delivery Time (Work Days)
Austria €8,90 2-3 €9,50 2
Belgium €8,90 2-3 - -
Bulgaria €9,80 4-5 - -
Croatia €9,80 3-4 - -
Czech Republic €8,90 2-3 - -
Denmark €8,90 2-3 - -
Estonia €9,80 4-5 €14,00 3
Finland (Mainland) €8,90 5-6 €14,00 3-4
Finland (Åland) €8,90 5-6 - -
France €8,90 3-5 €12,50 2
Germany €4,90 1-2 - -
Greece €9,80 9-10 €14,00 6
Hungary €8,90 4-5 - -
Ireland €8,90 5 €14,00 2
Italy €8,90 3-4 €10,50 2-4
Latvia €9,80 5 - -
Lithuania €8,90 4-5 - -
Luxembourg €9,80 2-3 - -
Malta €9,80 5-6 - -
Monaco €9,80 3-4 - -
Netherlands €8,90 2-3 €9,50 2
Norway * - - €14,00 3-4
Poland €8,90 3-4 - -
Portugal €9,80 6 €14,00 4
Romania €9,80 5-6 - -
Slovakia €8,90 4 - -
Slovenia €8,90 4 - -
Spain (Mainland) €8,90 5-6 €12,50 3
Spain (Canary Islands) €8,90 6-7 - -
Sweden €8,90 4 €12,50 2
Switzerland * €14,90 2-3 - -
United Kingdom (Main Island) €8,90 3-4 €10,50 2-3
United Kingdom (Guernsey/Jersey) €8,90 4-5 - -

* We ship to Åland, the Canary Islands, Guernsey/Jersey, Norway and Switzerland via DHL ("Paket International" including customs declaration.) These shipments are subject to import taxes, customs and brokerage fees. These fees are the responsibility of the recipient.

** Delivery will take place through DHL Express.


  FedEx Priority  
Country Shipping Fee Estimated Delivery Time (Work Days)
Austria €14,00 1-2
Belgium €14,00 1-2
Czech Republic €15,50 1-2
Denmark €14,00 1-2
Finland (Mainland) €14,00 1-2
France €14,00 1-2
Greece €14,00 1-2
Hungary €15,50 1-2
Ireland €14,00 1-2
Italy €14,00 1-2
Luxembourg €14,00 1-2
Monaco €14,00 1-2
Netherlands €14,00 1-2
Norway * €17,00 1-2
Poland €14,00 1-2
Portugal €14,00 1-2
Sweden €14,00 1-2
Switzerland * €17,00 1-2
Spain (Mainland) €14,00 1-2
Slovakia €15,50 1-2
Slovenia €15,50 1-2
United Kingdom (Main Island) €14,00 1-2

* We ship to Norway and Switzerland including customs declaration. These shipments are subject to import taxes, customs and brokerage fees. These fees are the responsibility of the recipient.

FedEx cannot deliver to post-office boxes (P.O. Boxes).

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will contact you and offer to ship the parcel again one time for free. Rejecting receipt of a package is considered returning the package and may be subject to a 25% restocking fee. Any fees and shipping charges incurred will be rebilled to the customer. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 6 weeks from the estimated delivery date, please contact iFixit Support.


Returns

Arrangements for a return must be made within 14 days of the date the item is shipped. Only new items that are not defective can be sent back. Please always add a copy of your invoice and write down the reason of your return. Please send your returns to:

iFixit GmbH
Tränkestr. 7
70597 Stuttgart, Germany.

If you've received the wrong article or if the article was already broken upon arrival, check our FAQ or contact the iFixit support.