Shipping and Charges
Free standard shipping within the EU
Your order is shipped via DHL Paket. Shipping for orders with a value of £71 or more will be free of charge within the EU.
If your order includes a rechargeable battery, we can only offer free shipping to the following countries due to legal transport regulations within the EU: Germany, Austria, France, Italy, United Kingdom (Main Island), Netherlands, Spain (Mainland), Belgium.
We currently accept payments via credit card, Paypal and payment in advance * (bank transfers only).
* Currently, payments in advance via bank transfer are only possible from the Euro area. This payment method is therefore not available for orders from the following countries: Bulgaria, Croatia, Czech Republic, Denmark, Hungary, Lithuania, Norway, Switzerland, United Kingdom
At the moment we are shipping to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland (including Åland), France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including Canary Islands), Sweden, Switzerland, UK (including Guernsey and Jersey).
Please note, we only accept GBP orders from within the UK.
We normally ship your order within 24 hours if it is in stock and it's not Saturday, Sunday, or a holiday. You can see the estimated delivery time hence dispatch in the table below.
Shipping of batteries
According to the transport regulations, rechargeable batteries can only be shipped by certain shipping providers. You will be offered the choice of suitable shipping providers during the check-out process.
Unfortunately we cannot ship rechargeable batteries to some countries, as we are subject to legal requirements.
Shipping Costs and Estimated Delivery Time
Please refer to the following table for the shipping cost to your country.
|Country||Shipping Fee||Estimated Delivery Time (Work Days)||Shipping Fee||Estimated Delivery Time (Work Days)|
|Spain (Canary Islands)||£7.83||6-7||-||-|
|United Kingdom (Main Island)||£7.83||3-4||£9.24||2-3|
|United Kingdom (Guernsey/Jersey)||£7.83||4-5||-||-|
* We ship to Åland, the Canary Islands, Guernsey/Jersey, Norway and Switzerland via DHL ("Paket International" including customs declaration.) These shipments are subject to import taxes, customs and brokerage fees. These fees are the responsibility of the recipient.
** Delivery will take place through DHL Express.
|Country||Shipping Fee||Estimated Delivery Time (Work Days)|
|United Kingdom (Main Island)||£6.86||1-2|
* We ship to Norway and Switzerland including customs declaration. These shipments are subject to import taxes, customs and brokerage fees. These fees are the responsibility of the recipient.
FedEx cannot deliver to post-office boxes (P.O. Boxes).
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will contact you and offer to ship the parcel again one time for free. Rejecting receipt of a package is considered returning the package and may be subject to a 25% restocking fee. Any fees and shipping charges incurred will be rebilled to the customer. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 6 weeks from the estimated delivery date, please contact iFixit Support.
Please always add a copy of your invoice and write down the reason of your return.
Please send your returns to:
70597 Stuttgart, Germany.
If you've received the wrong article or if the article was already broken upon arrival, check our FAQ or contact the iFixit support.