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Lifetime Guarantee

Extent of Guarantee

Lifetime guarantee on iFixit tools

iFixit GmbH, Tränkestr. 7, 70597 Stuttgart, Germany ("iFixit") grants a lifetime guarantee on its tools.

This guarantee only applies to customers residing in the European Union, who have purchased the tool either directly at eustore.ifixit.com itself or from a commercial reseller of iFixit products. The claims of the customer under this guarantee are not transferable to third parties.

iFixit guarantees the absence of defects in the iFixit tools for the duration of the warranty. Not covered by the guarantee are damages due to improper use of iFixit tools, in particular damages caused by improper storage (e.g. damp environment) or violence. Also not covered by the warranty are damages to other objects caused by a defective iFixit tool. In case of a warranty claim, the customer is entitled to repair or replacement of the respective tool at our discretion. Only the specific tool or tool component showing the defect will be replaced or repaired. If the repair or replacement of the tool is no longer possible, e.g. because the tool or tool component is no longer in stock, we will refund the purchase price paid for the respective tool or tool component to the customer. In addition to the guarantee, the customer is entitled to statutory warranty claims which remain unaffected by this guarantee.

Should ifixit definitively go out-of-business, this guarantee and any claims under it, will be omitted.`

Lifetime guarantee on spare parts

iFixit GmbH, Tränkestr. 7, 70597 Stuttgart („ifixit") grants a lifetime guarantee on its spare parts for smartphones, tablets and Mac computers (smartphones, tablets, and Mac computers together referred to as "device"), excluding (rechargeable) batteries. "Lifetime" refers to the lifetime of the device, in which the spare parts of ifixit is built into.

This guarantee only applies to customers residing in the European Union, who have bought the spare part for their own device either directly at ifixit itself or at a commercial reseller of ifixit products. The claims of the customer under this guarantee are not transferable to third parties.

ifixit guarantees for the duration of this guarantee that its spare parts are free of defects. Not covered by the guarantee are damages due to improper use of spare parts of ifixit, in particular damage caused by installation errors, water damage, undue force or damage to the parts due to jailbreak of the device or other software defects of the device, or damage due to use with non-compatible devices and damages of parts due to defective hardware of third parties, f.e. overvoltage damage caused by defective power adaptors from third parties. Also not covered by the guarantee are damages to the device itself due to a defect of the spare part of ifixit.

In a guarantee case the customer is at our discretion entitled to a repair or replacement of the respective spare part. If the replacement of the spare part is no longer possible, because the spare part is no longer in stock, we can at our discretion either repair the spare parts or refund 50% of the purchase price to the customer.

In addition to this guarantee, the customer is entitled to statutory warranty claims that are unaffected by this guarantee.

Should ifixit definitively go out-of-business this guarantee and any claims under it, will be omitted.

Guarantee claims

In order to perceive the claims under this guarantee, the customer must inform us of the guarantee claim, if possible by naming and describing the defect / damage of the tool / spare part in question, under eustore.ifixit.com or by mail to ifixit GmbH, Tränkestrasse 7, 70597 Stuttgart, Germany.

Upon our request, the customer has to send us the tool / spare parts in question together with a copy of the invoice regarding the respective tool / spare part. The mail address is ifixit GmbH, Tränkestrasse 7, 70597 Stuttgart, Germany.

The customer must ensure that when sending the tool / spare part in question to ifixit, the tools / spare parts are duly packed to avoid transport damage. In a guarantee case we will reimburse the customer the shipping costs against appropriate proof (f.e. receipt).